GTC

1. Service Provider Details
Breeze Lake Zrt.
Address: 8600 Siófok, Erkel F. u. 2/c.
Tax number: 25292743-2-14
Company registration number: 14-10-300326

2. General Provisions
2.1. These “General Terms and Conditions” govern the use of the accommodation facilities and services operated by the Service Provider, namely Hotel Azúr**** and Hotel Azúr Premium*****.
2.2. Special, individual terms do not form part of these General Terms and Conditions, but they do not preclude the conclusion of separate agreements with travel agents or organizers, with conditions varying according to the nature of the business.

3. Contracting Party
3.1. The services provided by the Service Provider are used by the Guest.
3.2. If the Guest places the order for the services directly with the Service Provider, the Guest shall be deemed the Contracting Party. The Service Provider and the Guest – upon fulfilment of all conditions – become contractual parties (hereinafter: the Parties).
A valid contract with the Service Provider may only be concluded by a person of legal age with full legal capacity.
3.3. If the order for the services is placed with the Service Provider by a third party on behalf of the Guest (hereinafter: the Intermediary), the terms of cooperation are governed by the contract between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to examine whether the third party is lawfully representing the Guest.
3.4. In view of the health and safety risks associated with the activity, the Service Provider shall only provide the services if the Guest provides their name and address to the Service Provider prior to using the services.
3.5. Rules applicable to underage Guests:
a) Persons under 18 years of age have limited legal capacity; therefore, legal declarations towards the Service Provider (in particular: room reservation, contract conclusion, check-in) may only be made with the consent of their legal representative – typically a parent or guardian.
b) Guests between 16 and 18 years of age may only be accommodated upon presentation of the legal representative’s written consent, which must include the duration and location of the stay and a declaration of responsibility.
c) Guests under the age of 16 may only stay in the hotel under the direct supervision of their legal representative.
d) The form of the parental consent statement is determined by the Service Provider; obtaining and submitting it is the Guest’s responsibility.
e) The Service Provider is entitled to refuse service if the lawful stay of the underage Guest is not verified.

4. Conclusion of the Contract, Method of Reservation, Modification, Notification Obligation
4.1. Upon the Guest’s verbal or written request for an offer, the Service Provider shall send a quotation. If no specific order is received within 24 hours after the offer has been sent, the Service Provider’s obligation to be bound by the offer shall cease.
4.2. The Contract is concluded when the Guest’s verbal or written reservation is confirmed in writing by the Service Provider, and is therefore considered a Contract made in writing.
Reservations, agreements, modifications made verbally, or verbal confirmations thereof by the Service Provider, do not constitute a valid contract.
4.3. The Contract concerning the use of accommodation services is concluded for a fixed period.
• If the Guest permanently leaves the hotel before the expiry of the fixed period, the Service Provider is entitled to the full amount of the services stipulated in the Contract. Rooms vacated before the expiry date may be resold by the Service Provider.
• The extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In such case, the Service Provider may require payment for services already rendered.
4.4. Any modification and/or amendment of the Contract requires a written agreement signed by both Parties.

5. Cancellation Policy
5.1. Unless otherwise specified in the Service Provider’s offer, accommodation services may be cancelled without penalty until 14:00 (local time) on the 7th day prior to arrival.
• If the Contracting Party has not secured the reservation by advance payment, credit card guarantee, or any other method stipulated in the Contract, the Service Provider’s obligation to provide services shall cease after 14:00 (local time) on the 7th day prior to arrival.
• If the Contracting Party has secured the reservation by advance payment, credit card guarantee, or any other method stipulated in the Contract, and fails to arrive by 24:00 (local time) on the day of arrival, or does not notify the Service Provider in advance of a later arrival time, the Service Provider shall charge a penalty equal to the amount specified in the Contract, but at least one night’s accommodation fee. In such a case, the Service Provider shall keep the room available for the Contracting Party until 12:00 (noon) on the day following the scheduled arrival date, after which the Service Provider’s obligation to provide services shall cease.
5.2. If the reservation exceeds 25 room nights, it qualifies as a group booking, for which special cancellation conditions apply. According to these conditions, 50% of the reserved room nights may be cancelled free of charge up to the 40th day prior to arrival. In case of cancellation within 20 days prior to arrival, the Client is liable to pay 100% cancellation fee for the reserved room nights. Any deviation from these terms shall only be valid based on a separate agreement between the Parties.

6. Prices
6.1. The room rates (Rack Rate) of the hotels operated by the Service Provider are displayed at the hotel reception. Price lists for other services (restaurant, medical services, wellness) are available at the respective hotel departments.
6.2. The Service Provider reserves the right to change the published prices without prior notice.
6.3. When quoting prices, the Service Provider indicates the applicable tax content (VAT, tourism tax) valid at the time of the offer, as regulated by law. Any additional charges resulting from changes in the applicable tax laws (VAT, tourism tax) shall be passed on to the Contracting Party, subject to prior notification.
6.4. Current discounts, promotions, and other offers are published on the websites hotelazur.hu and hotelazurpremium.hu.

7. Method of Payment, Guarantee
7.1. The Service Provider is entitled to request payment for the services provided to the Contracting Party upon check-in, but no later than prior to departure from the hotel after use of the services. However, the Service Provider may grant the option of post-payment by individual agreement.
7.2. To guarantee the use of the services in accordance with the Contract and the settlement of the consideration, the Service Provider may:
• request a credit card guarantee, whereby the amount of the ordered and confirmed services is blocked on the credit card,
• request the payment of an advance deposit, either partially or in full.
7.3. The Contracting Party may settle the invoice in HUF and/or EUR:
• The Contracting Party may settle the invoice in HUF. In addition to HUF, the Service Provider accepts EUR for invoice settlement. Conversion and invoicing in this case are based on the official mid-exchange rate of the Hungarian National Bank (MNB) valid on the Guest’s day of payment. In case of cash payments in EUR, any change will be refunded in HUF.
• The Service Provider accepts cashless payment methods (credit cards, Széchenyi Recreation Card – SZÉP Card, and by special agreement: gift vouchers, vouchers, etc.). The Service Provider will provide the current list of accepted payment instruments upon request. For reservations, the Contracting Party is advised to clarify in advance whether the chosen cashless payment method is accepted.
• “Individual room reservations can be guaranteed by providing credit card details, by online advance payment through the hotel’s online booking platform, or by advance payment via bank transfer. In case of online advance payment, the services may be paid by the following methods: Online credit card payment: OTP SimplePay Accepted credit cards: Maestro, Mastercard, VISA, American Express Online payment with SZÉP Card: OTP SZÉP Card, K&H SZÉP Card.”
7.4. Any costs related to the method of payment shall be borne by the Contracting Party and/or charged to their SZÉP Card/credit card.

8. Use of Services and Conditions
8.1. The Guest may occupy the hotel room from 14:00 (Check-in) on the day of arrival and must vacate it by 10:00 (Check-out) on the day of departure, unless otherwise agreed in advance with the Service Provider, who may allow earlier arrival (Early check-in) or later departure (Late check-out). The applicable fee for early arrival or late departure is specified in the prevailing price list.

9. Pets
9.1. Pets are not accepted at the accommodation of the Service Provider.

10. Refusal of Contract Performance, Termination of Service Obligation
10.1. The Service Provider is entitled to terminate the accommodation contract with immediate effect and refuse to provide services if:
• the Guest uses the room or facility provided in a manner contrary to its intended purpose,
• the Guest behaves in an objectionable or offensive manner towards the security, order, or staff of the accommodation, is under the influence of alcohol or drugs, or engages in threatening, insulting, or otherwise unacceptable conduct,
• the Guest suffers from a contagious disease,
• the Contracting Party fails to fulfill its obligation to pay the advance deposit specified in the Contract by the agreed deadline.
10.2. If the Contract cannot be fulfilled due to “force majeure” reasons, the contract shall be terminated.

11. Accommodation Guarantee
11.1. If the Service Provider’s hotel is unable to provide the services specified in the Contract due to its own fault (e.g., overbooking, temporary operational problems, etc.), the Service Provider is obliged to arrange the Guest’s accommodation without delay.
11.2. The Service Provider shall:
• provide/offer the services specified in the Contract, at the confirmed price, for the agreed period – or until the obstacle is removed – at another accommodation of the same or higher category. All additional costs of the replacement accommodation shall be borne by the Service Provider,
• provide the Guest with one free telephone call to notify of the change of accommodation,
• provide free transfer for the Guest to move to the offered replacement accommodation and, if applicable, to return later.
11.3. If the Service Provider fully complies with these obligations and the Guest accepts the replacement accommodation offered, the Contracting Party may not subsequently claim damages.

12. Illness or Death of the Guest
12.1. If the Guest falls ill during the stay and is unable to act on his/her own behalf, the Service Provider shall offer medical assistance.
12.2. In the event of illness or death of the Guest, the Service Provider is entitled to claim cost reimbursement from the ill/deceased person’s relative, heir, or payer of the invoice, covering medical and procedural costs, the value of services used prior to death, and any damages caused to equipment or furnishings in connection with the illness/death.

13. Rights of the Contracting Party
13.1. Under the Contract, the Guest is entitled to use the reserved room and those facilities of the accommodation that are normally included in the scope of services and not subject to special conditions.
13.2. The Guest may lodge a complaint regarding the performance of services provided by the Service Provider during the stay. The Service Provider undertakes to handle complaints submitted in writing (or recorded by the Service Provider in a report) during this period.
13.3. The Guest’s right to lodge a complaint ceases after departure from the accommodation.

14. Obligations of the Contracting Party
14.1. The Contracting Party shall pay the consideration for the services ordered under the Contract by the deadline and in the manner specified therein.
14.2. The Guest shall ensure that children under the age of 14 under their responsibility stay at the hotel only under adult supervision. Parents bear full responsibility for any damage caused by their children.
14.3. Guests may not bring their own food or beverages into the hotel premises.

15. Schadenersatzpflicht des Vertragspartners
Der Gast haftet für alle Schäden und Nachteile, die dem Dienstleister oder Dritten durch Verschulden des Gastes, seiner Begleitpersonen oder sonstiger in seiner Verantwortung stehender Personen entstehen. Der Gast ist verpflichtet, dem Dienstleister den von ihm verursachten Schaden zu ersetzen. Diese Haftung besteht auch dann, wenn der Geschädigte berechtigt ist, seinen Schadenersatzanspruch direkt gegenüber dem Dienstleister geltend zu machen.

16. Rechte des Dienstleisters
Kommt der Gast seiner Verpflichtung zur Bezahlung der in Anspruch genommenen oder der im Vertrag bestellten, jedoch nicht in Anspruch genommenen und stornopflichtigen Leistungen nicht nach, steht dem Dienstleister zur Sicherung seiner Forderungen ein Pfandrecht an den vom Gast ins Hotel eingebrachten persönlichen Gegenständen zu.

17. Obligations of the Service Provider
The Service Provider shall:
• provide the accommodation and other services ordered under the contract in accordance with applicable regulations and service standards,
• investigate the Guest’s written complaint and take the necessary steps to resolve the problem, which must also be documented in writing.

18. Liability of the Service Provider for Damages
18.1. The Service Provider is liable for all damages suffered by the Guest within the premises of the Service Provider due to the fault of the Service Provider or its employees.
• The Service Provider’s liability does not extend to events caused by unavoidable reasons beyond the control of its employees or Guests, or damages caused by the Guest.
• The Service Provider may designate areas in the hotel into which Guests are not permitted. The Service Provider accepts no liability for any damages or injuries occurring in such areas.
• The use of the hotel’s spa area is at the Guest’s own risk; the areas near water surfaces are slippery, and the hotel assumes no liability for accidents resulting therefrom.
• The Guest must immediately report any damage suffered at the hotel and provide all necessary information required to clarify the circumstances of the incident or for police documentation/proceedings.
18.2.1. The Service Provider is also liable for damages resulting from the loss, destruction, or damage of the Guest’s belongings if the Guest deposited them in the designated or generally intended place, in the room safe, or handed them over to an employee of the Service Provider who was deemed authorized to receive them.
The Service Provider is liable for valuables, securities, and cash only if they have been expressly accepted for safekeeping, or if the damage occurred due to reasons for which the Service Provider is liable under general rules. In such cases, the burden of proof lies with the Guest.
18.2.2. The Service Provider does not assume liability for valuables left in vehicles parked in its parking area. Damages to vehicles in the parking area will be investigated by the Service Provider and, if attributable to its negligence, compensated.
18.3. Compensation is limited to fifty times the daily room rate under the Contract, except where the damage is less.
18.4. The hotel does not assume liability for valuables left in other areas of the hotel.

19. Confidentiality
In fulfilling its obligations under the Contract, the Service Provider is obliged to act in accordance with Act LXIII of 1992 on the Protection of Personal Data and the Disclosure of Information of Public Interest, as well as other relevant data protection legislation, and, if notified by the Contracting Party, the internal rules of the Contracting Party relating thereto.

20. Force Majeure
Any reason or circumstance (such as war, fire, flood, adverse weather, power outage, water shortage, strike) beyond the control of either Party (force majeure) releases both Parties from their contractual obligations for as long as such reason or circumstance exists. The Parties agree to make every effort to minimize the possibility of such events and circumstances and to remedy the damage or delay caused thereby as soon as possible.

21. Governing Law and Jurisdiction
The legal relationship between the Service Provider and the Contracting Party shall be governed by the provisions of the Hungarian Civil Code. Any legal disputes arising from the service contract shall fall within the jurisdiction of the court competent at the place of service.

22. Website
22.1. Copyright
The layout of the websites, diagrams, images, logos, and the collection of individual contributions are protected by copyright. Copying or using such materials (e.g., images, texts) in other electronic or printed publications is not permitted without the Service Provider’s consent.

22.2. Cookies
When visiting our websites, a recurring cookie (a small text file) is created and stored on your computer’s hard drive. This cookie enables recognition when you return to our website, making navigation easier and personalizing your online experience.

22.3. Analytics
We use a web analytics tool that collects data and tracks how visitors use our site. Cookies record search activity and provide non-personally identifiable information. This helps us improve your online experience and enhance the user-friendliness of our site.

22.4. SSL Security
For online bookings, our website uses SSL encryption software. Your credit card number and other data entered in forms are automatically encrypted and protected during transmission over the network.

22.5. Newsletter Subscription
By subscribing to the newsletter with name and email address, the user consents to Breeze Lake Zrt. sending electronic messages. Unsubscribing is possible at any time.

22.6. Remarketing Code
We use remarketing codes to track visits to specific pages on the website in order to provide targeted marketing messages. Such cookies can be disabled in the browser settings.